Privacy Policy

Introduction

Wood Doctor takes the protection of your personal data very seriously. This privacy policy informs you in accordance with the revised Swiss Data Protection Act (nDSG) and the EU General Data Protection Regulation (GDPR) about how we collect, process and use your personal data.

Data Controller (Art. 19 nDSG)

Responsible for data processing on this website:

Wood Doctor
Service Area: Bernese Oberland, Switzerland
Telefon: +41 76 689 09 89
E-Mail: info@wooddoctor.ch

Legal Basis

The processing of your personal data is based on Art. 6 Para. 1 lit. b GDPR (contract fulfillment), Art. 6 Para. 1 lit. f GDPR (legitimate interests) and the Swiss Data Protection Act (nDSG).

Data Collection and Use

We only collect and use your personal data to the extent permitted by law or if you consent to data collection.

Purposes of data processing:

• Processing contact requests
• Quote preparation and customer support
• Emergency contact for 24h service
• Project management and appointment coordination
• Invoicing and payment processing

Types of Data Collected

• Name and contact details (phone, email, address)
• Project description and service requests
• Communication history
• Technical data (IP address, browser information)

Contact Form and Email Contact

If you contact us via contact form, email or phone, your information will be stored for the purpose of processing your request and in case of follow-up questions.

WhatsApp Business

We use WhatsApp Business for customer communication. Please note that WhatsApp has its own privacy policy. Use is based on your consent.

Cookies and Tracking

This website only uses technically necessary cookies. We do not use tracking tools or analytics services that collect your data.

Data Sharing

Your personal data will only be transmitted to third parties:

• With your express consent
• To fulfill our contractual obligations
• Due to legal obligations

Data Retention (Art. 7 nDSG)

We only store your data for as long as necessary for the purposes for which it was collected, or as long as legal retention periods exist. Specifically:

• Contact requests: 3 years after project completion
• Contract documents: 10 years according to OR 958f
• Invoice documents: 10 years according to MWSTG
• Emergency contacts: 1 year after last contact

Your Rights (Art. 25-28 nDSG)

You have the right to:

• Access to your stored data (Art. 25 nDSG)
• Correction of incorrect data (Art. 32 nDSG)
• Deletion of your data (Art. 17 GDPR)
• Restriction of processing (Art. 18 GDPR)
• Data portability (Art. 20 GDPR)
• Object to processing (Art. 21 GDPR)
• Complaint to the supervisory authority (Federal Data Protection and Information Commissioner FDPIC)

Data Security (Art. 8 nDSG)

We use appropriate technical and organizational security measures to protect your data against accidental or intentional manipulation, loss, destruction or access by unauthorized persons:

• SSL/TLS encryption for all data transmissions
• Regular security updates and backups
• Access restrictions and user controls
• Physical security of servers in Switzerland

Data Transfer Abroad (Art. 16 nDSG)

If we transfer data to a country that does not have adequate data protection regulations, we ensure through appropriate guarantees that the protection of your personal data is guaranteed. This is done through:

• EU standard contractual clauses
• Adequacy decisions of the EU Commission
• Certifications or codes of conduct
• Your express consent

Changes to Privacy Policy

We reserve the right to adapt this privacy policy to ensure it always complies with current legal requirements. The current version is always available on our website.

Contact for Privacy Questions

For questions about privacy, contact us at:

Wood Doctor
E-Mail: info@wooddoctor.ch
Telefon: +41 76 689 09 89